Parameters Affecting Stakeholder’s Satisfaction Level Towards the Service Quality of the Bangkok Metropolitan Administration Under the Context of United Nations-Sustainable Development Goals (UN-SDGs)

The Bangkok Metropolitan Administration (BMA)
consists of the Governor of Bangkok and the Bangkok
Metropolitan Council. The main principles of the
BMA are to develop and implement policies related to
environmental management, urban planning, security
services, household registration, public transport bus
services, and public health services. According to the
Bangkok Metropolitan Administration Act, BE 2528
(1985), the BMA has the legislative authority and
duty to formulate and implement policies; appoint
and remove deputy governors, advisors, and board
members; and coordinate and carry out the orders
of the Cabinet of Thailand, the Prime Minister of
Thailand, and the Ministry of the Interior. Since the
17 Sustainable Development Goals (SDGs) of the
2030 Agenda for Sustainable Development — adopted
by world leaders in September 2015 at a historic UN
Summit — officially came into force on January 1,
2016, the BMA has increasingly and comprehensively
adopted them as a common and consistent way to
promote sustainability

Published online: 2020

Appear in Asia-Pacific Social Science Review

Authors: Siwatt Pongpiachan and Muhammad Zaffar Hashmi

PROF. DR. SIWATT

Parameters Affecting Stakeholder’s Satisfaction Level Towards the Service Quality of the Bangkok Metropolitan Administration Under the Context of United Nations-Sustainable Development Goals (UN-SDGs)